Customer Support Specialist

Join the fast-growing team at Pictory.ai — where AI meets video magic! 🎬✨

💡 About Us

Hey there! We’re Pictory.ai, and we’re here to make video creation as fast and effortless. Using the magic of AI, we help creators and businesses turn blogs, whitepapers, webinars, PPTs - even plain text  - into stunning videos in minutes.

Our platform is growing fast, loved by users worldwide, and we're just getting started.

To keep up with our amazing growth and support our awesome customers, we’re looking for a Customer Support Specialist who’s passionate about helping people, solving problems, and being part of something big.

🚀What You’ll Be Doing

As a Customer Support Specialist, you’ll be the friendly face of the company that helps our users make the most of Pictory. Here's what your days might look like:

• Make Customers Smile: Triage issues, troubleshoot like a pro, and deliver delightful support that makes our users say “wow.”
• Team Up for Success: Work closely with engineering, product, and other teams to tackle bugs, feature requests, and feedback with style.
• Train & Empower: Run demos, answer questions, and make sure customers feel confident and excited about using Pictory.
• Test Like a Champ: Help test new features and make sure they’re up to our high-quality standards before they go live.

🧠What You Bring to the Table

We’re looking for someone who’s not just skilled, but genuinely loves helping people. Here’s what we’d love to see:

• Fluent in English – both written and spoken
• SaaS Savvy – 2+ years in a customer-facing role at a SaaS company
• Tech-Confident – strong troubleshooting skills and a love for solving problems
• Detail-Oriented – you notice the little things that others miss
• Accountable – reliable, self-driven, and always follows through
• Great Communicator – clear, friendly, and empathetic in every interaction
• Presenter Ready – comfortable with product demos, webinars, and training sessions
• Go-Getter Attitude – proactive, curious, and excited to take initiative
• 🎥 Bonus: Experience with video tools or visual design? That’s a big plus!

💼What You’ll Get

• 🌍 100% Remote Freedom
• 💰 Competitive Salary – we value your skills and time
• 🧠 Supportive Team – no micromanagement, just smart, kind humans
• 🌟 Fast-Paced Culture – be part of a team that’s building something exciting every single day

🌎Where & When

• This is a fully remote role — work from anywhere you love!
• You’ll support our customers worldwide, so working hours are: 5 AM – 2 PM IST
  
  

🤝Equal Opportunity for All

We believe in creating a workplace where everyone belongs.
Pictory is proud to be an equal opportunity employer — we celebrate diversity and are committed to building an inclusive environment for all.

🚀Ready to Join the Ride?

If you’re excited about helping people, passionate about tech, and ready to join a rocket ship of a company, we want to hear from you!

📩 Send your resume (in English) to [email protected]

We can’t wait to meet you!