Customer Success Specialist

As a Customer Success Specialist for Pictory products, you would play an important role in building world’s favorite App for crafting compelling video stories! 

Responsibilities

• Ensure that any customer issue is answered & resolved in a timely and efficient manner
• Train customers online including organizing training webinars
• Manage a vibrant online Pictory user community on Facebook
• Closely collaborate with the Engineering & Product teams in resolving customer issues
• Sharing new feature requests from customers
• Testing the product whenever a new feature is released
• Strive to make customers successful & happy and hence play a key role in building an emotional connect with customers
• Build help content for customers in form of articles & videos

Shift timings – 11 PM to 8 AM IST

Requirements

• Bachelor's degree or equivalent in computer science, engineering, or design-related fields
• At least two years of experience in a customer-facing role
• Strong analytical skills & must enjoy problem solving
• Excellent communication skills and fluency in English
• Excellent interpersonal skills
• Proven experience in SaaS technology products
• Proven experience in comfortably doing online video-based training sessions and webinars
• Comfortable in independently with minimum supervision in a work-from-home environment
• Totally flexible to work during hours overlapping with our US and European customers including weekends as required
• Experience in visual design, especially videos, would be highly preferred

Pictory offers

• Competitive salary package
• Exciting, fast-paced, and entrepreneurial culture

Pictory is an equal opportunity employer and values diversity. Pictory does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

If you are excited about this opportunity and believe that you can add value to our mission, we can’t wait to talk to you.
If you're interested in this role, the next step is to email [email protected]